Edmonton, Alberta
Not resolved
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money
1 comment

Ordered a heating element for my kitchen stove direct from whirlpool Canada. I did check their warranty online where it states they will accept returns for 30 days past purchase date.

After receiving and installing the part, I discovered that it’s not the broken component. I called Whirlpool, at which point I was informed that there’s no refunds for electronic parts. I specifically checked for that on their online website, no mention of it. To add insult to injury, Whirlpool had upcharged my credit card an extra $10.

No reason for the extra charge was given by the customer service rep, Ronald. It’s very disturbing to me that a company such as Whirlpool would stoop to putting fraudulent charges on my credit card.

Product or Service Mentioned: Whirlpool Canada Customer Care.

Reason of review: Warranty issue.

Monetary Loss: $131.

Preferred solution: Full refund.

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ProfuseCottontopTamarin157: We're sorry to hear that. We recommend contacting our Canada Team for assistance at 1 (800) 807-6777 between 8 a.m.–8 p.m. EST Mon-Fri.